Returns and Complaints

PA Promotions Returns and Complaints Policy 

Our aim at PA Promotions is to make selecting, configuring and ordering printed promotional items quick, simple and stress free. We are confident that you will be completely satisfied with our service - but if not just let us know and we will always do whatever is necessary to resolve any issues swiftly and with no fuss.

We are always on hand to assist you through the selection and ordering process so if you need help just drop us an  email or pick up the phone - there are no automated telephone systems to slow you down - just our friendly, helpful and knowledgeable team ready to be of assistance.

Remember, we will never print anything without first sending you a proof so you can visualise exactly what your items will look like with your branding applied - once our artwork team has prepared your artwork for optimum impact you will be asked to check print size, colours and position. If we do not think it is going to work we will tell you and advise a better solution. Only when you have officially signed off the proof for approval will your goods go to print, this ensures there are no mistakes.

Returns policy

On delivery we advise all of our customers to fully check items before signing and to ensure that the individual signing for the receipt of the goods is fully aware of what they are signing for.

If the items are in any way not required, be they incorrect or damaged please refuse the delivery and they will be returned back to us. Please notify us of the refusal by calling us immediately on 02920 790006 with the order reference number on the delivery note.

Please note that items personalised with your details cannot be re-sold which is why our system ensures all print requirement are carefully presented to you for approval prior to printing and dispatch.

If, upon its return a delivery was incorrect due to an error made by us, a full refund including the delivery charge will be made or replacements will be dispatched.

Complaints procedure 

At PA Promotions we do everything we can to make sure our customers get the best possible service. It is rare that we recieve complaints, but if we do we will try everything we can to rectify the problem. 

Telephone - 02920 790006 

E-mail - tom@pa-promotions.co.uk 

Write -          PA Promotions Ltd

                   Unit A1 Capital Business Park

                   Wentloog

                   Cardiff

                   CF3 2PY